In this episode of DTC Pod, Alex discusses the evolution of customer service, why customer service agents are actually sales people and how Gorgias unlocks that, the stigmas of customer service, and why Gorgias is committee to changing the customer service industry.
Alex Plugaru is the CTO & cofounder of Gorgias, the customer service tool born from Techstars NYC program. Gorgias now has 9K+ customers (including some of the most well-known brands), $25M ARR, a global team of 230+ people, and $75M in fundraising. Before starting Gorgias in 2015, Alex worked as a web developer at various companies.
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Alex Plugaru - Co-Founder & CTO Gorgias
Ramon Berrios - CEO of Trend.io
Blaine Bolus - COO of OmniPanel